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67 625 recensioni dei clienti verificate |
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Color was not what I expectedColor was not the color discussed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLorine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right |
Just ok.I have given eSalon several tries. I love the concept and presentation. I have just not had great results with covering my grey. The formula was adjusted several times and I was hopeful each time. The customer service is excellent. I am not sure if it is just my hair… but the color didn’t quite take or last. Update-March 2024. I should have stuck with my original thoughts. Just tried again… this time much of the same except ZERO help from the experts. Have sent two messages that have gone unanswered. My color is scheduled to ship tomorrow and still nothing. I have huge concerns about the last color that were never addressed. Don’t bother… they won’t help you. Zero stars 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color is nice; roots are lightI like the color in general. My gray roots are pretty stubborn so the roots are lighter than the rest of my hair. I'm not sure if there's anything to be done. I left the color on my roots a few minutes longer than recommended in case that would help. Other suggestions are welcome. 17 di 19 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Beautiful color, I will use it in the futureBeautiful color, I will use it in the future 13 di 15 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Thank youIt was exactly the color i wanted . Thanks a lot 6 di 10 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love my colourThis hair dye is amazing I won't ever get my hair dyed at the hairdressers again and certainly won't ever buy a box dye again!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Farbe hält nicht langeDie Farbe konnte mann gut eintragen aber leider am ersten Abend schon teilweise im KOpfkissen dryn, nach 1 Woche war keine spur mehr von Farbe in den Haaren. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMalgorzata K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Didn’t cover my greysThe smell was so strong and the color didn’t cover any of my greys. It was a waste of time and money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointed. Not I been asking for!Fully diferent then my request to change tone and don't add any maghony but they add fully cooper. Which it's like red with brown. Not good and I'm very sad after I done my hair yesterday afternoon... Too late to go to shop and buy new one to remake again..... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Magdalena! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
ColorNo me cubrió las canas cómo esperaba y seguí las Instrucciones 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Virginia: Siento que el color no te haya cubierto las canas. Te acabamos de enviar un email para ayudarte. |