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67 625 recensioni dei clienti verificate |
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Deaktivierung meines AbosMeine Mutter hatte auch ein Abo Flex was ab heute gekündigt ist. Ihr gefiel die Farbe nicht und mir meine auch nicht. Deshalb bitte ab sofort eine deaktivierung meines Abos. Mit freundlichen Grüßen Bianca Knabe 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBianca - Vielen Dank für Ihr Feedback. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Madison Reed is betterThe color was wrong. Most importantly, my scalp immediately started burning and it still burns a day afterwards. This is never happened before and it didn’t even cover my grays which there are only a few of them, I completely saturated them with the dye and kept it on longer than the recommended time but yet they still were not covered. I cancelled my membership and going back to Madison Reed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
RedishI need to remove the golden from my last order. My hair came out red, not golden. I've had the happen once before without the golden as well. I sent in a new photo. I need the dark roots and grey hair coverage. I do still want light blonde as this is the color I was born with. I'd like my order to ship right away as I'm having family pictures taken soon. Thanks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great productGreat coverage and lasts a long time! My hairdresser applies it on for me and she loves it too. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Absolutely love this productCan't say enough how happy I am with my colour, professional results at home ❤️💯 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ExcellentThe Esalon team listened carefully to my feedback on the colour tone I received in my first order and adjusted the colour to exactly how I wanted. It took a long time to receive my order though. I recommend this website!! 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Nicht was ich wollteIch wollte ein schönes Kupfer Da ist ja drogeriefarbe besser als das 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJodie Ann G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Very pleasedVery pleased with the end results however I could not apply to the roots and then the ends so I ended up putting a good amount throughout and then combed it through and leaving it for 25 minutes. I’m lucky that it worked out so well however I will definitely ask my daughter to apply the next one 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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OOPS DIDNT GO SO WELLMy first try was not good. As per instructions, Step1, after mixing the bottles the dye began to coalaglate. Using approx. 1/4 of the bottle I discontinued use. Step 2 again the same thing not as bad. The color that did take was okay, would have preferred a little more blue for highlight and accent. To be fair I recorded my kid in Nov.2023. Not sure if that would have made the issue. However I was excited to try your product, and would love to give it another try. Please help me .. You patients and time regarding this matter is greatly appreciated. Sincerly, Abby Lane 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEllen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Couleur trop clairBonjour , s est la deuxième fois que je fais la couleur . J ai demandé plus clair pour les racines ( les racines étaient orange ) je souhaiterais pour la prochaine couleur revenir à la première que vous m avez faites . Merci 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarine G. - Merci pour votre commentaire. Nous prenons en compte votre demande et allons modifier votre coloration sur-mesure selon vos besoins. Veuillez vérifier vos emails pour plus d'information de notre part. Encore merci d'avoir choisi eSalon ! |