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67 642 recensioni dei clienti verificate |
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Color not uniform.I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Vikki, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
No changeRequested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKrystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Made my hair betterI have never had an experience with at home dye that didn't damage my hair in some way, but with my esalon color, not only was the color beautiful, but my hair looked healthier, shinier, and felt so much softer and smoother. And I am in no way a pro, actually I'm quite bad at doing my hair, but they lay it all out step by step and make it fool proof. It's great & for a fraction of the cost of a salon, I highly recommend. 5 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Me encantoAmo la forma del brillo del color me encanto mi cabello responde bien a sus productos! 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Loved this new color corrective formula!Thanks for listening to my feedback with the "too red" color on the last batch and mixing a custom formula that fixed the issue. I'm loving this new color. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great productGreat product and service. Hair comes out perfect every time. Super easy to use 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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The BestLove this product 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect color!I thought I wanted one thing, called to change my autoship and my stylist went over the "tones" and shades with me and I ended up with something slightly different and ended up LOVING it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I tried :(I have already received a reformulated kit. I'm not sure if your colorist is angry for me about choosing that color but as she said and quote " As mentioned it's very difficult to deposit Violet tones, without you visiting a salon for a bleach and fashion tone service." Presently, my hair has reddish violet roots and black ends part now. It's looks awkward coz the roots look lighter!! I've colored my hair twice in a week. I had known It would look this way, I should have stayed with the first one. At least its all black!! But hey we tried. I followed the instructions properly. If the ends looked lighter it would have been a more expected outcome for me since my previous color was lighter, but yeah, I tried. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Charlene! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
still doesn't cover all my greyI love the color and because it light the gray does show to bad. But we will see how long the color last, as this is the second time coloring after they made adjustments. But still didn't cover all my grey.. So we shall see. Want to give it a chance cause I really like the color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |