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67 642 recensioni dei clienti verificate |
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farbe deckt nichtich habe farbe gewählt die normalaweise ich im Geschäft für maximal 10 € kaufen könnte. Hier ist jetzt aus Einmalige Bestellung ein Abo geworden und ich soll für Farbe die graue Haare nicht mal deckt 23 € bezahlen. Ich bin nicht zufrieden und das ist ein Betrug 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKrystyna K. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
No funcionaTodo está perfecto, el kit completo, la capa divina y todo lo demás pero el tinte realmente no es bueno, reseca el pelo demasiado y yo tengo mi pelo rizo, y cuando te lo pones es realmente frustrante porque te queda como una masa compacta que para quitarla es difícil, la verdad yo no lo recomiendo por lo menos a las personas que tienen el pelo rizo. Muchas Gracias pero no volveré a comprar. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri esperti¡Hola, Ana! Sentimos que el color no haya cumplido con tus expectativas. Por favor revisa tus emails, te acabamos de escribir. |
ShockedDidn't cover grey's at all 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is off, not for greys and made my hair fall outI've used other at home color and always use the darkest brown. That is what I ordered here but this was not dark enough so it lightened my hair giving it that orangish tint. I followed the recommended time but it didn't cover greys which was the main reason I needed it. I had put in the comments that my greys were hard to color when I ordered it so I thought they might recommend a longer time but it said 30 minutes so that's what I did. The worst part was the amount of hair that fell out when I washed my hair. I'm no beginner at coloring at home so I know to expect some extra fall out but it was excessive. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrenna - We’re truly sorry that our color did not meet your expectations and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Treating badly the customerI didn't receive my second item, yet they withdrew money from my account without my knowledge nor permission. Now, the third time, they withdrew money again and I deeply hope that they'll have the courtesy to return my money for two months, without charging me for their failure. This is why TRUST YOUR HAIRDRESSER! Magdalena Biela, Finland 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Magdalena! We are so sorry to hear your order hasn't arrived, and for any inconvenience with our service. Please check your emails, we just got back to you to help you further. |
Blotchy and uneven colorMy sister and I did my hair. She dyes her hair a lot and has an effective technique. Unfortunately, in spite of the meticulous care she took, the color ended up uneven and blotchy. Not at all satisfied. Looking to end membership if the next set does not perform better. Please help me! Pamela 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color Didn’t workWithin 2 weeks my gray was back…color didn’t take 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very good!Tried eSalon this weekend and it worked exactly as we hoped. The color and quality is excellent! The questionnaire is precise and the customer support is great. Love the low price as well. 12 di 12 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love itEasy to use, colours great, highly recommend 6 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color productsLove the product and how beautiful my hair feels after I use it! Long lasting and so easy to correspond with eSalon. 6 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |