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67 642 recensioni dei clienti verificate |
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Never arrivedThe product never arrived 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGladis - We are so sorry that your order hasn't arrived and we'll be happy to resend it. Please, check your inbox for more details and let us know if there is anything else we can do to help! |
Washed out/fadedDisappointed in results. Can't wait to get back to a salon to have color corrected. Wish I could say e-salon helped me in between colors at the salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Allergic to prodductPlease stop sending your products. Skin allergy is in serious condition. Take me off your mailing list. DO NOT SEND ANY OF YOUR HAIR PRODUCTS. I Do Not Want Any of Your Hair Products, I Do Not To Be Your Customer. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Richelle, We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
It made my hair falloutThis stuff is toxic 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJudith - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Exactly What I Wanted!The color I received was exactly what I was going for and is absolutely gorgeous! My first order arrived damaged but customer service was able to replace the item quickly which was great! Definitely going to be sticking with this color for a while and my hair feels so healthy and fresh after coloring. Amazing service and product! 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great Color Great Customer ServiceLove the ability to change the color with just a phone call. I had changed my color but didn't like it. Made a call, had it changed and sent to me. Love the Customer Service. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Very pleasedLove my color! It all blended and pulled everything together. I get so many compliments! esalon rocks! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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A Gingers Dream!!!Sooo very happy with my colour!! Thank you 😊 loved the personal touches and my name in the bottles 🤍🤍👩🏻🦰. Will be buying again and again!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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WoWLooks natural... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Doesn’t workColor not right- itchy afterwords 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Nishat, We’re truly sorry to hear that you experienced a minor allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |