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67 642 recensioni dei clienti verificate |
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Lifted my natural color and was too warmMy first experience with eSalon was not great, but I'm happy I tried it. After an initial hiccup, I had a phone conversation with a wonderful colorist who updated the original order/formula based on a more extensive & appropriate customer service experience. The problem, however, is that I think this company errs on the side of caution & formulates lighter (you will not get your actual formula, just a shade description), so that people don't end up dying their hair black. I was very clear that I wanted dark hair, much darker and COOLER than what I had in my natural regrowth and the strip of warmth I was wanting get rid of. The hair color that was sent to me not only didn't darken my hair, it actually lifted my natural hair color, turned my baby hairs a very medium warm brown, and lifted my eyebrows to that same color. I can't even begin to describe how disappointed that was, after how clear I was, but I decided to just stay quiet, book a salon appointment, and go get the color I desired. I followed their directions to a T, and it wasn't my first rodeo, so I know it wasn't application/timing error by me. Try this, but I do think this company formulates lighter than you want so you don't end up black hair and they don't get blamed for it. Super bummed about this, I have been coloring my hair for 20 years, but it is what it is. XO 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTiffany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love my hair colorI have been a customer since 2014. Love my hair color. 18 di 21 persone pensano che questa recensione sia utile. Sei d'accordo? |
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SpitzeEinfache Anwendung. Super geschmeidige Coloration mit guter Konsistenz. Ergebnis wundervoll... natürliches gleichmäßiges Farbergebnis. Die persönliche Anleitung macht alles komplett. Ich bin ausgesprochen beeindruckt und kann das Produkt uneingeschränkt empfehlen 👍 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I was nervousI have NEVER died my own hair. It was always done by a trusted hair dresser. When opening the box I had no idea what it all was, let alone how to use it. Thankfully the directions were detailed on paper and on video. I did select permanent which I assumed was the standard option. Apparently not. It doesn’t washout of your hair like semi permanent 😬. The color was a little darker than I realized. Although it is pretty and my hair was so soft afterwards. Great color for the winter season instead of being washed out when I have lighter hair. 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Deckt nicht längerLeider sieht nach 10 Tagen wieder die ersten grauen Haare durch schimmern 😔 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiManuela Annia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Franchement déçueLe résultat escompté n a rien à voir avec la couleur demandée, heureusement que j ai écourté le temps de pause à 20min. J ai les cheveux noirs pour une demande de couleur châtain. Je ne recommanderai plus. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDominique G. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que prévu. Nous allons vous contacter par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Gray coverageIt did not cover my gray at the temples. I want to cancel my subscription now. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
destroyed my hair horriblecan't figure out how to cancel 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
After a few adjustmentsOne thing I love is how the stylists work with you to get the perfect shade. After a few adjustments, I have the best shade. I am a recurring customer because it is easy to use and apply. The results are amazing. 31 di 33 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love my color adjustment…You guys are the BEST! Been so happy with your color kits all last year - salon quality ! Tons of compliments, and not even my hairdresser believes how great I can color my grays at home! Asked for a slight color boost, and my colorist exceeded my expectations yet again❣️ Thx again for such a great product… 14 di 17 persone pensano che questa recensione sia utile. Sei d'accordo? |