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67 642 recensioni dei clienti verificate |
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Best color yet!I’ve ordered a few color sets and this one is by far the winner! It will definitely be the one to order for all my future colors. Thanks esalon! :) 1 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Farbergebnis nicht wie erwartetDie Farbe die ich bestellt habe, war ein intensives Rot, leider hab ich ein dunkleres Ergebnis erhalten.😔 Aber find die Farbe an sich auch nicht schlecht.😉 Die Verarbeitung war super, nur bissl stechender Geruch, daher bitte nicht die frische Luft vergessen. 😉 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not good as once wasI have used this for a bit now and the last couple of times I've received it and used it, within about 2 to 3 weeks it would fade. Not as good quality as it used to be. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarlene - We’re sorry to hear that your hair color faded faster than you expected. We would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Defective Color BottlePlease send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not as happy as last time.This time my color wasn't as bright, and didn't last as long. Kinda disappointed. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Farbe ist zu dunkelIch habe Mittelbraun Asch bestellt, ich habe damit meine Haare gefärbt, meine Haare sind zu dunkel geworden, es sieht wie schwarz aus, obwohl meine Haare hellbraun waren, ich wollte ein bisschen dunkler haben, aber sind leider sehr dunkel geworden. Ich war sehr enttäuscht leider 😔 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDahlia A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Awesome ProductI hadn’t done my hair at home in a very long time and I absolutely love this product. When I first changed the color I thought it was too dark but after a couple of washes it was perfect. I have very resistant gray and left it on a bit longer and it covered well but may have to leave it 10 minutes longer. I’m happy with this product. 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Weirdest hair productI was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed. When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas du tout la couleur voulueJe voulais éclaircir ma couleur et me voilà plus proche du châtain que du blond doré. Extrêmement déçue. Il faut revoir cela ou sinon annuler mon abonnement 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRachel V. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |