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67 642 recensioni dei clienti verificate |
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Perfect as ALWAYS!I've been using Esalon for years best products! Fantastic customer service! A+++++ 0 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Medium Blonde turned my hair RedI asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark muddy brown not red like I asked forReally unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas assez cuivréCouleur toujours pas assez cuivré 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAudrey C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
Farbe kann Mann nicht ändernFinde es wirklich traurig , die Farbe ist gut , Mann kann sie aber nicht ändern . Mein Farbprofil ist keine Ahnung nicht vorhanden . Habe auch angerufen um 18:30uhr aber ist keiner zu erreichen ist nicht besetzt . Wass soll das ? Wenn man die gleiche Farbe für immer will sind die ganz toll. Mir antworten auch auf Email immer einer . ändert sich aber nicht 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeidi - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ProductIve been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Best colour I have ever tried.I have been using this for nearly 7 years. It is by far the best colour I have ever tried and I never went back once I tried it. I get compliments on my hair colour all the time and people are very surprised when I tell them I actually colour my own hair and use a colour that is conveniently delivered to me. I love the fact that I can adjust my order frequency, skip an order, or get it sooner if I need it. Everything is packed so well, the instrucions are clear and overall it is super easy. I Like the extras like the gloves, shampoo and conditioner, everything I need is neatly packed for me in a single box. The customer service is great too. I once had a shipment with a burst bottle of developer - it only happened once in nearly 7 years and the weather was extremely cold at the time. They replaced the order within days at no charge. I recommend this to all my friends. 15 di 15 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Amazing!It’s literally like going to the salon. Im so happy with the results. 8 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Your colorist are genius!I have been having and personally coloring my hair since I was 13 ( currently 46) I don't even know what my natural color is any more other than I have two stubborn gray streaks like Lily Munster and I have never been completely satisfied with my hair color until Now!It's always been "not quite" Now I'm bragging to everyone about you guys and how wonderful your product is! My friend liked my color so much I had to get a double order so she could try it to see if she liked it as much for herself. You guys are amazing and definitely need to do more advertising and spread out your availability because women need better access to these wonder products! 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Beautiful !!!These products make coloring your hair, easy and now I look forward to doing my hair. Full instructions, easy as, 1-2-3, even has tutorial. The packaging is beautiful and the pink box is sooo feminine,. Nice clean fragrance too. I'm going too gift my sister, With esolon, she'll love it as much as I do . 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |