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67 642 recensioni dei clienti verificate |
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color not what expectedYour look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI ordered a chocolate brown but after following the directions it turned out pitch black which was not the goal at all. It was suppose to be Demi-permanent as well but after three washes with a clarifying shampoo it hasn’t washed out at all… not sure if mine got mixed up with someone else’s. I will say the coloring process overall was easy, dye had minimal smell and hair was left super soft after. Had the color been correct it would be perfect. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrancesca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DislikeI have used many named brand colors but experience with waalon was worst after keeping color for more than 30 mins and getting it applied by a professional so that I get full coverage I didn’t get even 50% coverage. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDivya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair color and highlightsI am so impressed with my hair... I'm not just saying this but it looks better then the salon doing it... I will be faithful to this company. You guys are the bomb.... 12 di 12 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the colourCovered my grey no problem, & i have a lot of grey! It didn't make my head sting, some of the off the shelf colour kits have that effect when i've used them in the past. 9 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |
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The color is perfect and has blended well with my salon color.Thank you! 3 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Angepasster FarbtonBin auch von der ersten Anpassung sehr zufrieden. Die Farbe hält einfach super lange. Haare sehen auch nach mehreren Wochen noch sehr farbintensiv aus. Kein Verblassen. Auch die Haarstruktur ist schön nach der Anwendung und nach vielen Wochen. Vielen vielen Dank. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Tolle FarbeIch bin sehr zufrieden mit dem Ergebnis. Auch die Anleitung war super. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Dark and not enough productNeeded a 3rd bottle of dye for my whole head and length. Unfortunately I ran out of the small containers esalon sent and had to buy more dye for the last part of my hair. Looks almost black so I'm just hoping it fades a bit more to a dark brown after a couple washes. Otherwise, it's easy to use and luckily I can tailor it better the next time, still better quality and multifaceted compared to box dye.. just wish they sent more for people with longer/thick hair. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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This is not the same colorThis is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |