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Color Set
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67 695 recensioni dei clienti verificate |
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Wrong colorMy hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Kelsey, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don't like it 😕I DONT LIKE IT 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Sherb! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DissatisfiedStill not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details. |
AwfulThe last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my grayI asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Stephanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
all over hair colorI liked the color but it left my hair a bit dry more than store bought box. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVeronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
color does not stay allwasted my time and money 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Felipe, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Last color made by jenniferlast order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄, 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Evelyn, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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More brassy than rich in colorUnfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |