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Color Set
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67 642 recensioni dei clienti verificate |
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Stop these orders!!There seems to be the only way I can reach you! Please stop! I want these stop please stop! I want these to stop, 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Colour not as expectedUnfortunately the colour was same as my own so no change 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Shona! We are sorry to hear that you didn't see any changes in your hair. Please check your emails, we just got back to you to help you further. |
Color is not changingMy hair is only red at the roots, I wanted all of it to be red, maybe with the next coloring it will work 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendy - We’re so sorry to hear that your roots were only red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Poor resultsAfter completing the custom colour questionnaire, I didn't receive my custom colour hair pack; I got a set colour pack instead. Quite disappointed with the end results. Even though I followed the instructions, the colour didn't set as hoped. The roots ended up too red, the greys weren't covered, and the colour overall was not uniform. I used to dye my hair with professional products, and I never had these poor results. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Sara! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
AmazingThis last color has gotten me a lot of compliments. Everyone loves the deep red/brown. 7 di 8 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ReDoI got my updated kit in Aug. 2023. This time the hair color was much better. The first kit was too much mahogany. The kit has everything you need as always, and the instructions, which you can tape to the mirror as it comes with a little sticky thing, makes it very easy to follow. I have never colored my own hair until eSalon and the first time I did it, a bit of a learning curve on the doing part. Now I feel like a professional coloring my hair. The one thing I highly recommend is to put something down on your bathroom or kitchen counters, depending on where you do the coloring, as the spatter or accidental drop of the color will stain your counter tops. Not easy to remove. When rinsing off in the shower, make sure the bathtub is already wet so the color doesn't stain the tub. And rinse the tub as you rinse out the hair. The one thing I would like them to change is the email to remind you of the shipping. The email should come a week before the shipping date, not 5 days before as not everyone checks their emails daily. At least I don't. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great idea of luxury hair colouringUnfortunately it's not the right colour for me but hair left very soft and didn't smell full of chemicals, doesn't come with with deep conditioner so used a 3 min aussie conditioner. Hopefully my next colour will be more me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Anouska! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Awful colorNot only did it not take. It lasted 3 washing’s and left my hair like string. Let alone I canceled my subscription and as usual. I keep getting billed. I never like any of your subscription types because of that reason alone, you never get them to stop charging your card you matter how many times you canceled. Color I know this business. Very well , product is so poor. I would never put it on my hair again be careful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennafer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is ruined it’s black not light brownCould not be more unhappy with the colour of my hair, it’s black, was meant to be light brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Kirsty! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Did not cover my greys.Did not cover greys at the root. I waited the 35 minutes as instructed. Going back to L’Oréal. Cheaper and as good a job. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |