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Color Set
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67 695 recensioni dei clienti verificate |
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to darkthe colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiValerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
LikedI liked it, however, at first it was too orange. It's calmed down and is pretty now. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not the color I anticipatedEverything was easy to follow and nicely packaged. Just finding a color by looking at tiny pics is hard to discern what will look good in person. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Grey be gone!The color was just as I order it but could have been a little lighter. It covered all my grey and has lasted longer than any other due I have purchased or received at a salon. My hair feels soft and looks healthy and shines. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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tad redThe color turned a tad red in my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Product reviewI do like the color mix, but my problem with the product is two things. 1, I prefer to have the color in a cream form, as it won't drip. 2, I think the conditioner could be better. I have thick, coarse hair, so my hair doesn't feel as soft with your product. A good point is, I will keep ordering it as it is convenient to have it shipped to my door. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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OopsMy grey hair at the temple still shows. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Dark brownThis formula leaves my hair greasy and sticky for over a week after. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynsey - We’re sorry that your hair felt greasy and sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Not RedI've asked for red color from eSalon twice now. The first was a purple maroon color and the second was just brown. I'm so frustrated and upset with this color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeather - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the red outI have not used my last order. Went back to the salon instead because I need the depth of highlights and I can't get your team to cut the red out of my formulation 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |