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Color Set
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67 695 recensioni dei clienti verificate |
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Turned my roots orange a second timeWhen I signed up I downloaded a picture and told them my roots always turn orange with any processing and the formula needs to be adjusted for that. First coloring, orange roots. Reformulation, still orange roots. I was doing as better job coloring myself from Sally's I did not have orange roots. I tried this service for the convenience of not having to mix my own color but it almost ruined my hair. Back to Sally's. I made them refund the cost of both colorings 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Hair color/coverageI like the color of my hair after dying, however, I don't like how my grey hair along my part is brassy/orange. It also doesn't cover my grey for more than 1- 1/2 weeks definitely no more than 2. But I do like the overall color. This has been the best of all of my changes, but still not flawless. I do appreciate all the effort put into making the changes, and again this has been the best. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKaren- Thank you for sharing your feedback. We are want to work with you to make sure that your color is juts right. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never received orderThe tracking area said it was delivered April 20, 2017 to my mailbox - but I don't even have a mailbox! I have a slot in the door. It was not left on my porch or in my screen door. I am very disappointed as I really wanted to try this product out. I'll just keep coloring the way I've always colored. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela- Thank you for sharing your feedback with us. We see that you have contacted us and we went ahead and processed a replacement order at no additional charge. We look forward to hearing your feedback once you have tried your custom color. |
Red red redWaaaay too red, it was awful 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRandi- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color fadesI feel like the color fades too fast, leaving hair very dull. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbie - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your complimentary reformulation before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I love this colorIt actually covers all my hair! And I really like the color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Very good color that lastThe hair color was easy to mix and apply. I really like the color. It is the shade (light brown) that I wanted. The color last and does not fade. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great coverageWas so excited to have plenty of product to fully color my hair root to tip in the first box, I can't wait to continue with this amazing product as the color was a great match to my natural color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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easy to use and great coverageThis color provides just as much coverage as I get when going to the salon. I find the application is more even and lasts longer than drugstore brands. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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The color was perfect.The color was perfect. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |