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Color Set
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67 695 recensioni dei clienti verificate |
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golden blondeI love the color, finally no red in the color will use again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Hair ColorProduct dries my hair out... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSteph- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. |
I can't believe how easy this is!!!I've been paying 150 dollars every three weeks for the last couple of years. I love my hairdresser but i swear this covers better lol 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Loved the product, but color was a little different than expected.I loved the instructions and the actual product. It was great and has stayed vibrant since I've put it on. The only thing is that it came out darker than I expected. It has toned down and it's more like what they showed in the color picker. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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closingi love your product but i must cancel my membership after this order. due to funds. thank you 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the results.Was a little too dark for me but first attempt so that's reasonable. About to do again and love that I can request slight modification of color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Terrible experiencethe colour is the worst I ever had, the roots came out completely different to the rest of my hair, and it seemed not to colour my length at all , terrible stuff, made my hair feeling like a have a 1kg of lard on them , the shampoo did not made a foam , all hair felt like I did not washed them for a year!!! total waste of money and my hair feels horrible too!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKat- We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
could be betterStill pulls out the red pigment in my hair. I want to cover the gray with my same light brown color, while not pulling out the red pigments. I can do this well with color off the shelf. I am asking for a refund for my last purchase and to cancel my shipments. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCharlotte-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Again, we apologize that you were not happy with your color. |
Not the color I wantedI looked like a bright copper top penny at the age of 59!. Was not the strawberry blonde I requested. :-( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Itchy scalp after applicationHad to interrupt the coloring process as my scalp burnt and was itching too much. This was the 2nd time that this happend. Not happy at all 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBi- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. |