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Color Set
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67 642 recensioni dei clienti verificate |
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Great producta great product. easy to make changes for the color. So helpful to have it scheduled out so I don't have to think about it and dont have to panic when you color is sold out! Consistency in the product helps you not have shade issues that you have with other brands. I would refer this company to anyone! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Need a little more "strawberry" to the blond.I really liked that my hair did not have a "pink" tint after coloring. The "strawberry" color did not seem to last, however and I was left with mostly blond. The color that I was previously using, L'Oreal 8RB Medium Redish Blond mixed half & half with 8G Medium Golden Blond, resulted in what I thought was a pink tint for about a week, but then transformed in to a great mix of strawberry and blond locks. I want to keep the latter without the week of pink. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Liked it!Liked the colour but felt it made my hair even more dry and frizzy, using lots of conditioner and argan oil. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Viel zu dunkelIch habe heute die Farbe getestet, zum Glück erstmal nur eine teststrähne, die Farbe ist viel zu dunkel. Ich wollte ein kühles aschblond, das Ergebnis ist braun mit leichten rot Pigmenten 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Botched Hair ColorI am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover silver hairThe first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LOVE my Custom Color Set!What my colorist suggested was exactly what I wanted. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not right for my hairI have had my eye on eSalon for so Long and finally decided to try it. I really hate saying this but for me, it just didn't work out well. I was so careful to follow the directions to the T and the night I did color my hair the color was very pretty, unfortunately, after that it only lasted maybe 2 weeks. I am careful with what I use and/or put in my hair because I have curley/wavey. dry. turning grey hair and it can be a pain but this color just didn't want to stay and basically washed right out. Again, I am really sad about it. I've noticed that I have another shipment coming (?) **eSalon CS** how do I cancel all shipments?? Thank you so much 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKimberlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dried out my hair and color faded quicklyI normally use Loreal Preference, which I found to produce far superior results compared to esalon. I wanted to like this but it was a disappointment. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the colourLove the colour and how easy it is to use 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |