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67 669 recensioni dei clienti verificate |
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Terrible coverageI just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MolestaEstoy muy molesta pedí un castaño claro y mi cabello se ve como rojizo no es el color que yo deseaba 😡😡😡😡😢😢😢no es justo no me gusto mi resultado 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Vicky: Sentimos que el color no haya resultado como esperabas. Te acabamos de escribir para poder ayudarte y ofrecerte una solución. |
Good initial result so naturalUnfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further. |
It didn’t do anythingI’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!Didn’t cover any of my gray and was so dull. Just a terrible product. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Without the ends refresher my hair gets ruinedI would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn’t cover greyIt’s expensive but it doesn’t cover grey 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It's been a week since it shipped and it's still in California at UPSCould find no way to contact you about my order??????? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details. |
Not what I expectedThe color did change but not to the color I expected. I wanted a darker color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't cover my greysI only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Sarah! We are sorry to hear that your greys weren't fully covered. Please check your emails, we have just got back to you to help you further. |