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67 642 recensioni dei clienti verificate |
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Color wasn't rightRead so many good reviews about Esalon, and decided after a long time I'd give them a try. I did love everything I got and instructions were easy to understand. Only thing the color wasn't exactly what I hoped to be. I did ask for a color change so will see. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNelly - We truly appreciate your feedback and we are sorry to here that the color did not turn out as expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don’t like the product, it is not the quality I was looking for.I want to cancel the subscription 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJackeline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Be prepared to be IMPRESSEDFirst off, I want to say that I’m a stylist and have been for 22 years, specializing in color. I’m also an Educator and spent a few years teaching for Paul Mitchell the School. I was not expecting to be impressed. I don’t think that’s even a strong enough positive word to share this experience!! I was so impressed that I received an email from the team asking about my choice. They noticed that I was going down 2 levels in color and wanted to make sure I was aware, this would be a dramatic change. I replied to the email and assured my stylist that I like change and was looking forward to it. Finally, today is the day! The day I’d color my hair. I am honestly amazed. The stain protection worked!! It never works on my skin, this did. Ok, let’s mix up color!! Perfect amount of color and developer. I was worried about that because I have a lot of hair. Each time I would move to the next step, I still kept my hopes low. Holy cow did y’all ever change that!!! The color, the developer, the shine, shampoo (that lathers up so beautifully and WILL be enough for anyone’s hair, are truly unbelievable! Now it’s time for the big reveal. This color covers grey, colored my hair, and has the shiniest shine to it!! I’m thrilled! So thrilled I want more people to know about your company. Are there any job opportunities available? 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I'd give zero stars if I couldI finally got a chance to use the dye kit and was not at all happy with it. I have long thick hair and the shampoo/conditioner was not enough for my hair. Once I washed it and let it air dry, there was barely any difference in the color compared to my current hair...ZERO grey coverage. Waste of money! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Awesome color; awesome feeI made the purchase in a moment of weakness. I was OK with my current shelf product, but decided to give it a try to determine if there was a difference after seeing reviews. It was the BEST decision! I love how the color looks on my hair and my thick, short hair is very soft to the touch. I'm definitely stay with eSalon color! 19 di 20 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I LOVE IT!!LOVE THE COLOR IT LOOKS AMAZING AND MY HAIR IS NOT DAMAGED THE COLOR IS PERFECT!! 15 di 16 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect light blonde colorI love it. Light blonde color is very beautiful. My hair is shiny and soft. 9 di 10 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Dunkelbraun Haar TönungIch habe die Bestellung heute bekommen und gleich ausprobiert die Farbe passt zu mir sehr gut wie für mich gemacht. 4 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love itThe colour really brought out my skin tone, highlighted my eye colour and made me look I dare say younger. I'm really happy that it covered all my gray hair. The only problem I had was the smell of the second bottle was so strong that my eyes kept tearing up, and I couldn't see a thing. So next time I'm definitely going to use a mask, I don't want to be flying blind. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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3 months / boxes in and colour still incorrectI wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades! Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right? The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further. |