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Color Set
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67 669 recensioni dei clienti verificate |
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Did nothingLiterally looked the same as before I coloured it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
NO!I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAudrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did not likecolor was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew thank you Mary Ann Goebel 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not at all the color I wantedThis past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
White Hair not coloredI followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ruined my hair hasn’t covered any greyI am so disappointed with this hair colour ! I was expecting a copper colour and my hair looks a pinky dusty colour , it hasn’t covered any grey at all my roots are still white and my hair now feels like straw . I’m going to have to buy a box dye to colour over the top of this because I can’t go around with my hair looking like this I’m so upset ! I don’t know what to do ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Kelly! We are so sorry to hear that your hair color hasn't met your expectations. Your personal colorist will carefully review your case to provide a solution. Please check your emails, we have contacted you to help you further. |
Juckreiz und starker FarbegeruchIch färbe meine Haare schon eine Weile, von Ihrer Farbe stickt mein Kopf nach Farbe sogar nach paar Mal gewaschen zu werden und alles juckt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiOlena K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Product failed to cover graysThe color kit made my hair feel soft, silky and thats it. When I looked closer my grays were not covered at all. What a waste of money. Bottomline: Don’t expect gray coverage 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRosie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Apparently missed a very important step.I skimmed the instructions but figured it was like all other colors. There was a part when rinsing that the ends color was to be applied back to hair after rinse that I didn’t realize and my color got all screwed up. Even before that my previous color did not get completely covered as well. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiYvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |