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Color Set
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67 669 recensioni dei clienti verificate |
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Doesnt cover grayThis color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I expectedIt's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMalak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas la bonne couleur !Impossible de vous envoyer un fichier pour commander la bonne couleur ! C'est dommage de ne pas montrer au client les couleurs (flacon 2) avant expédition alors que j'avais téléphoné pour demander explicitement la couleur que je voulais. Beaucoup de perte de temps. Dommage qu'on ne puisse pas vous envoyer de fichier PDF ! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVanessa H. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne corresponde pas à vos attentes. Nos coloristes vont vous contacter par email afin de vous aider. Vous pouvez également nous envoyer des photos (PDF) par email. À très vite ! |
Way darker than photoMy hair is incredibly dark. Instructions were followed to a T. Very disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my graysDidn’t fully cover my grays, kinda disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedDid not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly! |
Cobertura de canas pésimaPor favor necesito cancelar mi suscripción con ustedes me aplique el color y las canas no se cubrieron he tratado de ajustar el color algunas ocasiones pero tampoco he logrado obtener el resultado que deseo en mi cabello gracias 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGabriela - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
Grey not 100% coveredI love the colour but it did not colour my grey 100%. Would order again though. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further. |
Cambiar el colorMe gustaría que el color tuviera mas cenizo, ya que el color me quedo unpack hacia el lado crobrizo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrances - Lamentamos que el color de tu cabello no sea el que esperabas. Su pedido está totalmente apoyado por nuestra Garantía de felicidad del color y nos encantaría trabajar con usted para ajustar su fórmula para su próximo pedido. Nuestros expertos en color se han puesto en contacto por correo electrónico y estarán encantados de ayudarle en este proceso. |
To darkI ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you. |