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Color Set
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67 669 recensioni dei clienti verificate |
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One star because there was no zeroI was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution. |
My roots are a total messMy roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dislike colorI ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color SetStill need more Red. Dull. Need highlights to jazz it up! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorI asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Well Organized and Easy to Use, Sufficient product amountThe color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week. The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Retiro de dinero sin autorizaciónEl color no fue lo que esperaba. Pero realmente la razón de esta calificación es por que luego la primera orden la cual el pago fue de 10 dólares, ahora veo reflejado un retiro de mi cuenta por 31 dólares sin motivo alguno por esta compañía! No he vuelto a hacer ningún pedido! No ordene nuevamente un tinte! entonces no entiendo por consecuencia de que me retiran 31 dólares! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo. |
Black and dullMorning I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set. is there any way to get it lighter and more natural looking? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time customerThis was my first time using esalon. Impressed with the quick dispatch and the presentation box. I appreciated the extra bottle of colour, however I’ve not used it and would have preferred to have the option to choose when to have that extra once I’ve worked out the correct colour for me. As it is i now have a bottle of colour and developer I won’t use as I don’t really like the colour. In terms of the colour choice I was really impressed, unfortunately the dark blonde option which was recommended is a bit too dark for my liking and is darker than my natural colour which I was trying to match). Having said that my hair is super soft and I’ve been impressed with the grey coverage. Glad I’ve given it a go, but I think it will take a few rounds to find the right colour for me. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLouisa M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
soft red highlightsI did not like the red highlights. I need the ASH finish please. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGloria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |