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67 589 recensioni dei clienti verificate |
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Good coverageThe colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even remotely the color it says it will beI have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super pretty color!This is a great color for my skin tone and eyes and I have gotten quite a few compliments. 5 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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No changeI wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly. |
Erwartungen übertroffenTolles Ergebnis. Haare glänzen, Grauabdeckung perfekt, Farbe super. Ich bin begeistert. 5 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Superbe !J'étais sceptique mais je suis enchantée du résultat. La couleur est parfaite et mes cheveux brillants, au-delà de mes espérances. Merci également pour vos précieux conseils. Je recommande vivement et je vais repasser commande dès que ce sera nécessaire. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great kit and so easy to useGreat kit and easy to use 5 di 5 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not goodThis was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJanet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Une horreur !Bonjour, L’avant-dernière fois j’avais demandé un peu plus foncé, puis comme c’était un peu trop foncé, j’ai ensuite demandé une teinte entre les deux. À ma grande stupéfaction, la dernière teinte reçue était ROUGE 😳 J’ai été obligée d’acheter des produits pour retirer le pigment rouge tant que possible puis ai acheté un châtain au supermarché ! Je suis extrêmement insatisfaite et ne comprends pas, certainement une méchante erreur car jusqu’à maintenant c’était plutôt satisfaisant. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarole - Merci pour votre commentaire! Nous sommes désolés d’apprendre que votre formulation de couleur est ressortie plus rouge que prévu. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par e-mail afin de vous aider et de remédier à cette situation. Veuillez vérifier vos e-mails pour les prochaines étapes. À très vite ! |
I love new darker blonde shade from Nov 14th; Please continue with that color!I asked for a slightly darker blonde color and it was beautiful, exactly what I wanted. I want to keep this color and appreciate my colorist taking action and creating a color just for me. I have so many compliments. 9 di 9 persone pensano che questa recensione sia utile. Sei d'accordo? |