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67 686 recensioni dei clienti verificate |
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RootsI like the color but my roots grow out fast, any suggestions 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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could have been bettermy hairdresser was not happy it was not applied correctly 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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just follow instructionsit is easy and works well. would appreciate smaller portion, could easily use half for my length hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Too dark not meduimIt said meduim blonde which I use with hint copper,it's definitely darker then I like ...I don't like the color at all so just be careful on the color you pick they may be a bit different you can't really tell from pictures you choice from 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRobin- Thank you for sharing your feedback with us. We apologize that your hair color same out differently than expected. We have gone ahead and reached out to you in regards to our Satisfaction Guarantee to ensure that we provide you with the best assistance. We want to male sure that we understand your hair color needs and get your color just right. |
Cancel my orderI'm not happy with the product at all. It burned my scalp and not the color I was expecting at all.😥 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRobin - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
OK hair colourCouldn't find the instructions, overpriced and gimmicky. What would improve the product, a decent TUBE not sachets of shampoo and conditioner, come on sachets are so Nigella Lawson a bit dated and patronising the audience. I don't mind a sachet when I get a freebie and frankly they haven't got much product in either. I want to submerse my hair in luxuriant conditioner after I've coloured it. Not fiddle around trying to tear off a corner of an ill conceived sachet. Plus eSalon you missed a trick in promoting your shampoo and conditioner. I love conditioners that come in hair dye products and want more and would happily buy a larger bottle if sold. Had I just bought the hair dye and the shampoo and conditioner were in tubes, I would have probs ordered more 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracy - Because you felt our shampoo and conditioner sachets were difficult to use, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Love EsalonI am in love with my hair and color since switching to Esalon. My colorists have been amazing and have always made my color perfectly I have gone from Brown, to Red to Violet and it always looks great! This color makes my gray disappear. Thank you Esalon! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Mixed feelingsLoved the way the product came with everything easy application but upon washing the dye turned like clay in my hair and was difficult to wash out as it coated the strand the shampoo that came with the kit wasn't nearly enough to remove whatever formed on my hair so I had to apply additional shampoo and comb through rinse then shampoo again to remove all the dye from my hair after conditioning my hair felt great. I blowed dried and flat ironed but I think I stripped my color attempting to wash it out of my hair. It covered all of my greys which is great but it isn't as vibrant as expected. Going forward I think I would like to try a lighter brown this chocolate is still a little dark. Overall it was worth the try if we can figure out why the dye got clay-like upon washing and I can get my shade right I would continue to use it the service is very convenient. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not dark enoughMy roots are still too light! Please cancel my subscription. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTheresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
A Surprisingly Awful ExperienceI used the Custom Hair Color a couple of times and couldn't understand why the roots were not the right color. But nevertheless, I was getting the hang of doing it myself. The last time I applied it, I had asked them to take out the red, but this time instead of being a dark brown which I hoped for, the roots were a light, mustardy, brassy brown. And what's worse is that when I applied the color this time it burned like hell! My scalp felt irritated for days afterward. From a health and safety stand point, I cannot give any stars. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPatricia- We apologize that your hair color turned out differently than expected and that you experienced a reaction that could have been cause by our color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we see that we have already received your feedback and refunded you for this color. Again, we are sorry that your experience with eSalon has been unsatisfactory. |