67 658 recensioni dei clienti verificate |
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Color comes out quicklyNot pleased with product. Thought I give it a shot. Color comes out quickly. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLucy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Farbe ist nicht wie gewünschtIch war eigentlich positiv gestimmt, die Website scheint professionel und einladend und die Anleitung war einfach zu befolgen. Leider bin ich mit dem Endresultat nicht wirklich zufrieden. Ich habe mir ein Kupfer gewünscht, so wie ich die Farbe ausgewählt habe. Meine Haare sind jedoch mehr braun als sonst was. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNerea S. -Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Unwanted hair dye too darkReally dark shade for my hair been trying to cancel for a while now but have been unsuccessful I didn’t want the last order I tried to cancel and I was still sent it I’m not happy with being charged for it too 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFatima V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very light roots colorThe root color was too light and faded very quickly. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTabu S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks like a regular productThe colour is ok, shine. But the hair looks dry 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiInês F. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of money. Not satisfied.Three times I gave this a shot, and three times I got a color so similar to my natural color that hardly anyone even noticed I colored my hair. Complained several times and never got so much as a "sorry". Cancelled my prescription and got a refund. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not what I requestedI contacted customer service after I dyed my hair with my recent order for them to update my color yet again snd never heard back. I have since then stopped my orders. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Produits bien présentésBonjour, Je n’ai pas utilisé. Trop difficile à faire moi meme 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie line A. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que l'application de votre coloration vous paraisse difficile. Nous allons vous contacter par e-mail afin de vous donner quelques astuces d'application et que le résultat final de votre couleur vous plaise ! |
do not like this company!Unhappy with your company this is no way to cancel orders I did not order automatic orders or purchases there is no way to cancel it with the company! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunate ugly red hueNothing about this product or plan worked for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |