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67 649 recensioni dei clienti verificate |
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WasteAlthough I love the color, I’d rather go gray and lose all the waste that comes in the box. I don’t order as often as I used to because I can buy just the color in local salon here, without all the extra “stuff” that goes to waste. An option for JUST the color would be wonderful. When I called about this, I was told to donate the extras to a homeless shelter. Think about that for a minute. Also, gray coverage is difficult. Color is beautiful, but fades within the week. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color came out red -I don't know what happened to this company - it used to be right on but the last order was too red, they graciously made another suggestion and I had the same problem. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBillie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough colorInformed you that there was not enough color for my hair thickness, and was sent an email that a free additional set would be sent that I never received. Jut got another shipment with the same amount. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa - We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
First time I’m used this product.Just to say I wasn’t sure about this hair colour.Then once I’m used it to colour my hair.It was very good nice soft feeling to my hair.Would definitely use this again. 5 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Good Matchup, Great Grey CoverageThe tech team is pretty well genius in color matching. The only "nit" I have is it's pretty difficult to apply to only the grey. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Just like every other store bought color, just more expensiveI specifically asked my "color specialist" for a medium brown that did not turn reddish brown after a couple of weeks. Sure enough, I spent twice as much on this scam and the exact same thing happened. Unfortunately, I forgot to cancel (the same scam everyone uses, "try it for $10!" but that mistake is on me). Turns out that there is a way to prevent this, a real colorist did my hair and, for the first time ever it didn't turn red. Apparently, anyone who has ever taken a color class knows how to do this. This product is garbage, it faded faster than even the store brands that I have purchased over the years for less money and they must have poured the same boring medium brown formula into the bottle marked "custom designed just for you!!!!!" Don't waste your money. Go to a real colorist who will then tell you exactly how to mix your color at home -- mine did, but I go back to her because unlike this ridiculous company, I trust her to take my concerns seriously. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarmela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI've very disappointed in this company. I paid high price in the end only receiving start up kit. Never my rest ongoing. So I called speak to someone an I was told they sent out the product an this. Was there last time they will be sending out free stuff to me. And I said man that's not what I'm expecting I want to be getting what I paid for. And as it stands still the second time around nothing has come to me except for one round of the product that I paid for way more. Very disappointed nervous to even try what they sent me because now I'm not going to have anything to do with the company that's going to accuse me of trying to get free product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKarena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color PerfectAfter moving to a new location and not having the time to search for a new colorist, I decided to try eSalon. Admittedly, I was a little apprehensive. However, after trying it, I was absolutely delighted with the color outcome. It was perfect! 5 di 7 persone pensano che questa recensione sia utile. Sei d'accordo? |
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New colorThankyou for updating my color. So much better than the first option. Really enjoy how the cream rinse really works to soften my "frizzy" thinning hair. 4 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Custom color setI love the set and instruction sheet. I'm excited every time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |