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Color Set
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67 686 recensioni dei clienti verificate |
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Something was not right from the start.When I shampooed out the product the rinse water had a massive amount of scummy frothy soap/dye? I was happy with the color and texture at the beginning, but by the time the first auto-reorder came up I now have dry brittle hair that has been falling out continuously. Luckily I have thick wavy hair to begin with, but not even my argon oil treatments and complete avoidance of heat styling tools, elastics, pins, etc has stopped the daily hair loss. I'm hoping whatever happened isn't at the follicle level and i'll see new growth. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandra - Your experience is paramount to us, and we are truly sorry to hear your results felt dry. We see that you proceeded to shampoo the color after your timing, and need to bring your attention to a crucial step in your Personalized Instructions that advises you to massage any unused mixture into your hair until it feels creamy, and wait to shampoo your hair until you have *completely* rinsed out the creaminess. We'd be happy to assist you further with this matter and will be reaching out to you shortly. |
Do not likeColor turned my hair red! Looks awful on me 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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did not likedid not hide gray this time 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Didn't color all my hair.The shipment didn't color all my hair. Not just hair line. Places I know were completely covered. When I contacted the company I was told to tell them what happened so they can do better next shipment. I will not receive another shipment because that was not right. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We apologize that your first order did not provide the coverage you were looking for. We would love to send you a complimentary reformulated color designed to better suit your needs. Your account has been credited for one complimentary hair color order. We have reached out to you via email with directions on how to redeem this credit. We apologize again that the color did not meet your expectations and for any misunderstanding regarding your complimentary reformulation. |
Decent productThey really try to get the color as you want it. Got it really close this last time but it's not holding well. Delivered product needs more conditioner too. Product is light for thick hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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The one thing that never works is the color lasting.I am 47. Started getting gray about 3 years ago... the color lasted for two weeks then the gray is back. please help. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to use and great results!I have never colored my own hair before. I've gone to a professional stylist for over 15 years. I was a little apprehensive, but the kits have perfect, easy to understand instructions and the color came out beautifully. My hair has remained soft and shiny, and I can't wait for my next shipment! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love the color!Great color; great coverage; lasts long time! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect!We changed things a bit this last time and now it's perfect. You guys listened to what I was wanting and got it spot on! Thank you! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Love this hair colorI was skeptical at first since I just couldn't find a brand of color that worked for me. This one is the One! Great service and help when wanting to change the color a bit. I am very happy with this product!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |