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67 686 recensioni dei clienti verificate |
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AwesomeI love this product! Better than the store bought junk! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Hair colorLove the hair color. Easy to use and covers very well. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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10 starsLove this color. Get compliments EVERY time I use it. Lasts longer than store brands too. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Almost perfect!!I wasn't sure about this website/vendor, as I am very particular about my hair color. However, the formula arrived and I really found the product to be great. I just need to tweak the color a bit to give this a five star! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Have not been able to useI have not been able to use the product due to the fact that I have had a leg injury and cannot color my hair by myself, my shower use is limited, thus a neutral rating. This will take some time to heal and your team is gracious enough to extend delivery of my colorings. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great experience, faded quicklyI loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTerry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
I likeLike this color better ,it covers more of the old blond I had .But still not covering all the grays . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Didn't keep the color change requestAwhile back , I asked for a color change, and this time after I colored my hair, it wasn't the correct color . 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaurie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results. We look forward to the opportunity to reformulate a color that will provide the results you’re looking for. |
complete let downplz cancel my subscription. it wasn't easy and the results are horrible. my roots are so dark now it looks like I need to color my hair AGAIN! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzi - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
ColorThe color is great. Even though I followed the directions exactly, it does not last for color on my grey hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDarcy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |