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67 658 recensioni dei clienti verificate |
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Pas d’avisN’ayant jamais reçu le produit je ne peux évaluer... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie Ange - Merci de votre message. Nous tenons à vous infirmer que, face à la situation actuelle, les transporteurs rencontrent actuellement des retards de livraison à la frontière. Nous sommes sincèrement désolés pour cet inconvénient. En examinant votre profil, nous constatons que vous nous avez déjà contacté et nos équipes vous ont assistée, selon votre requête. N'hésitez pas à revenir vers nous, si besoin ; nous serons ravis de vous assister davantage ! |
Does not cover Grey wellI'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not good on changeI asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before. Disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely dryThere is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together. Very expensive will go back to my usual high street product 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiErica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not change my hair colorThis did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots do not match the rest of my colorI wanted lighter to match a color I had sent a pic for like actress Isla Fisher. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Ruined my Auburn hairFire red hair with purple tint.. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It was terribleThe color did absolutely nothing, it lightened less than box color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work twiceI was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiZinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThe initial picture showed a purple color and that was what I wanted. The first bottle wasn't it so they sent me a second bottle to try to fix it but its still not right. If your looking for natural colors these are great but if your looking for more out there colors this isn't it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKenzey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |