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67 649 recensioni dei clienti verificate |
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colorRecientemente envié un mensaje y me dispuse a cancelar debido a que mi color recibido estaba muy oscuro me ofrecieron un pedido gratis con un color más claro pero he recibido un color más claro solamente para las raíces, no entiendo 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiVirginia- Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que todos y cada uno de los clientes estén 100% satisfechos con su color! Lamentamos mucho saber que no hemos acertado con su color. Nuestros expertos en color le ha enviado un correo electrónico para resolverlo. ¡Agradecemos que se haya comunicado! |
TOO DARK!As i have said in many reviews- so annoyed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changed Color - didn't explain the colorThe customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'! Then the way she spoke to me.....oh HELL NO!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Great customer service but not happy with productI follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No lift whatsoeverI actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grey rootsHi, I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedAfter following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No cubreNo cubre mis canas no me sirve 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGema- Gracias por enviarnos tus comentarios. Nos entristece saber que tu color no cumplió con tus expectativas. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. No te preocupes, haremos lo posible porque estés contenta. |
Going for a dark strawberry blonde or light auburn and ended up with pink hair.I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
DissappointedI did my hair on November 1st 2020, not even 21 days after and I'm seeing color fading especially grey hairs...very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAida- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |