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Color Set
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67 649 recensioni dei clienti verificate |
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Too red + too darkI wanted a light brown but got a dark brown with dark red highlights. NG 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorColor was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This just isn't for me.My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair Color NightmareBuyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Lost orderHello! I need your help with this order. I haven't received it. Please I need the product or my money back at the method that I used to pay it. I can't wait any more time! Please take action about this matter. And don't use the usps for any order as it is a total disaster! Use Fedex or Ups. I hope so hear of you soon with the solution 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiInes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My haircolorDid not cover my roots 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLeanna -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColourQuite strong smelling. But covers well, my only issue is stated I wanted/was trying to go lighter but now my hair is actually darker than at start ? Sent pictures aswell ? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela F.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application and so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too much red, needs some more ashMy hair now is coming out much too brassy RED..could you put more 'ash' into it. Thank you. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHope - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tionnes reviewI need to use the color for a while to see if I like it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTionne - We’re truly sorry that our color has not yet met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CoverageIt didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |