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Color Set
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67 649 recensioni dei clienti verificate |
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1st timeThe color was too dark in the roots and made the rest of my brown hair dull and not warm in color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfied with the "gray coverage"I followed all of the directions, step by step, but it did not cover the gray completely. About a few days later, I was back to square one. Too much to spend with the same outcome that I had with another less expensive brand. The color was great, but not for the gray coverage! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Didn’t cover my greyVery disappointed! I had very few grey around my face and it Sydney do a thing 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meI wasn't crazy about my color. It was just blah and too dark. For the extra money, I thought it would be just amazing. I wanted a shade lighter and was told they couldn't do that but would send me more of the same. I had to email them several times explaining what I wanted. They finally came up with an idea and sent me another product. This time the color was too red. The colorist just doesn't seem to understand what I want. I think I am better off with getting it at the drug store. This is a crapshoot. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We’re truly sorry that our Hair Color did not turn our as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was not vibrantNot vibrant Dull color Not what I was looking for 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJessica - We’re sorry to hear that your color came out duller than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color requested. We look forward to crafting your custom color! |
Zu TeuerDie Farbe war schon gut. Alles sehr ausführlich beschrieben. Es ist ganz komplett, mit Handschuhe/ Pinsel. Aber für eine dauerhafte Verwendung alle 4-8 Wochen zu teuer. Das Farbergebnis konnte ich nur mit eine vorhandene Pigmentierungsmaske neutralisieren, da es sonst zu orange geworden war. Vor allem die grauen Haare. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHelen S. - Vielen Dank für Ihr Feedback. Wir verstehen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Sie berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung. |
Unhappy with outcomeI am beginning to think that the color I am looking for, copper red, can only achieved by going to a salon. I did try the competitor first, only because I had not heard of eSalon. There was nothing coppery about the resultant color. It was auburn, and much too dark. My hair is lighter red after using the eSalon color, but still not what I am looking for. The kits from both companies are impressive. My only other comment is that the eSalon color had a very strong smell and the competitor's brand had no smell at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKm - We’re sorry to hear that your color was not quite what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color! |
June colorThere was less grey coverage as normal. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour faded within one wash and greyShowed my grey up within one wash 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHelen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience. |
Never received.Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRobin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with! |