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Color Set
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67 669 recensioni dei clienti verificate |
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order reviewI have not tried it yet. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Beautiful colorI love the color but it doesn't completly cover my grays.. :( 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Cancel this accountCancel this account 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Cancel my subscription.Please send a refund as I am not at all happy.When I first color my hair it is very dark. After a few washings it becomes a lot lighter. I like the color my hair is now, ( medium brown). I just colored it a day ago, and I would like to keep it this color. I thought your color would be truer than store bought, but it isn't. It fades several shades lighter. Therefore I will not be ordering any more of your product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNancyJ - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Way too darkThe color was way to dark for my skin tone and I am not satisfied with this purchase. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't like it.No a good enough cover for my white hair.. I'll will like to go back to my previous order. Please Thank you! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFaviola - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't rinse outI'm not sure what happened but at the time of rinsing out the color. Left on 25 mins because it's the only way to cover the grey. I literally had to scrape off the hair die from my hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMayra - We’re sorry that you had to scrap off your color application. Our records indicate you have continued to use our service. In accordance to our Satisfaction Guarantee we have added a credit to your account since you have expressed that you were unsatisfied with our product. Again, we apologize that you were unhappy with your experience. |
not for grey hairThis made my grey root a brassy gingerish colour. I had to buy another product to remove the colour 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TOO EXPENSIVE!The custom hair color is nice going on, although it takes a long time, upwards of an hour. The color didn't last past 4 weeks - totally faded out. Also, the cot of $26 plus is way too expensive for me. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMargriet - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. |
Colour i ordered was nothing like resultsI asked for a purple colour but my results were dark black i was very upset abt this 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKirn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |