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67 642 recensioni dei clienti verificate |
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ColorI sent this information before and haven’t heard back. Hopefully you can help. The color you sent me made my roots red and the rest too dark. Please let me know if you can help. Thank you Elizabeth Markey 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OK.This color (dark blonde ash) was just OK. There were two main problems with it: 1. A bit darker than expected. It was meant to be dark blonde but there’s no blonde in this color..it’s definitely light brown. 2. SO. BRASSY. I’ve never experienced brass like this with blonde hair or brown hair, especially not on the day I colored it. The color would be fine if it wasn’t so brassy right out of the bottle. The stylist advised that this is because I chose an ash tone and that the neutral tone would work better. They said a purple shampoo would help slightly, so we’ll see how that works but I’m not too optimistic. I was also a bit disappointed that they didn’t reach our to confirm the color before shipping..it may have avoided these 2 issues. I was hoping to be able to transition to at home coloring but I don’t see that happening unfortunately. I’ll be back to the salon as soon as I can get an appointment. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Leakage - Shampoo & ConditionerI opened the package and there was Shampoo & Conditioner on the out side of the container.. leakage.. one more question about color set. 1st order i received 2 developer with 2 colors for the root & the end. but 2nd order i revceived 1 color with 1 developer with 35 mins. Can you explain why? Thank you. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not close to the desired colorI was quite excited to try this out. I picked Darkest Brown Intense Pearl. My few gray hairs are almost covered but the color is about the same as my natural, though you might catch a touch of auburn now. No violet undertones at all. Disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
EstafadoresSois unos estafadores 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Ilse: Gracias por escribirnos. Sentimos que hayas tenido una incidencia al utilizar nuestros servicios. Estaremos encantados de poder revisar lo ocurrido y darte una solución. Te hemos contactado a través de email. |
DisappointedThe colour has faded very quickly 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiYvonne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Refus de votre expedition coulleurBonjour. Je n'ai jamais souhaiter avoir un abonnement mais une offre d'essai coloration . Je viens de recevoir votre deusieme envoie et je vous le retourne car je refuse cet envoie dés aujourd'hui . Veuillez arrêt et vos envoyes svp . Khokha Deymier 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKhokha D. - Merci pour votre commentaire. Après vérification de votre profil, nous constatons que vous avez déjà contacté nos équipes par téléphone afin de résoudre votre problème. Dites-nous si avez besoin davantage d'aide ! |
Dark blonde color, just made my hair darker....I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too darksomeone was meant to call me back but they did not..to discuss colour 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Loved the product but didn’t cover greys.I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |