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67 658 recensioni dei clienti verificate |
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Not impressedI was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiShana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not the color I ordered.Color is still not what I want. Cancel any further shipments. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not pleasedI will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Color Doesn't Last After ShampooI have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDelena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Couldn't Be Happier!I love everything about eSalon! Very responsive - they listen and work with you until the color is exactly what you want. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Convenient, Great colorGreat hair color! I love how easy it is to have great color at home! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Loved it!Loved the color. Y'all recommended a different color for me and it turned out perfect. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Yes,it is the best!I love the the whole experience! The color is great, superior gray coverage, no odor, and customized subscription! Couldn't ask for more. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Good gray coverageEasy to use, great instructions. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Get Great Reviews from my friends on my hair colormy friends always say how much they like the color of my hair and how shiny it is. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |