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Color Set
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67 658 recensioni dei clienti verificate |
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Awful fake looking, brassy color.Complained and got new color but have not used 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see your colorist worked with you and we sent you a complimentary reformulated color to help you achieve your desired result. We apologize you were unhappy with your results and hope you found time to try the new color that we provided you. |
It's the most deceivingIt's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brownI would prefer to have more of a medium auburn color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Product was reportedly shipped twice, but I have not received either shipment.Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color all wrong, no customer serviceAfter being a customer for over 2 years, the color I received this time turned me into a carrot top instead of my usual strawberry blond. All I got, really, from customer service was, sorry about that, send us a picture and we'll try to get it right!! So much for a guarantee! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Really unsatisfiedDislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Perfect color!I have colored my hair for years and in later years had my color professionally applied. E-Salon has given me the perfect color and saved me $60. each time I use it. The E-Salon staff is wonderful to work with too. Thanks for including EVERYTHING I need to color my hair. LOVE E-SALON! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Awesome Color!Can't thank you guys enough for the perfect hair color, I had picked another color which would have been too dark and my colorist thought another color would be better suited so things worked out well and I love it! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color that stays!I have never found a color that lasts as long as this product does! and believe me I have colored alot over the years! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Best colouring treatment I've used yetI really loved the personalised package with the personal name on it, made the product feel much more than a product, but made "just for me"! The whole experience was very very exciting and am glad to be using it again and again. I love the colour and the easy to use steps on how to colour my hair was simple. I much more have this than any shop bought dye, as I have found it very hard to find a colour that does not damage my ends or hair. Thank you eSalon 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |