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67 658 recensioni dei clienti verificate |
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Tweaked colorLove this color just the right shade not too light and not too dark it's perfect....love the shine it gives my hair! Thank you 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Color is perfect!After the tweaking of the color, this one is perfect. It is so easy to apply and the color lasts for 4 months without the grey starting to show at the temples. I am really pleased with this color now! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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BE CAREFUL- Auto deliveryPLEASE UNSUBSCRIBE ME FROM THIS PRODUCT- BE CAREFUL! They rope you in and then auto ship without notice. Before you know it you are sitting on two bottles of color in which the 2nd bottle is about three times as much as "THE GIFT" of $9.... More than I need and now more than I want... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaggie - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the colourMy dye was exactly what I wanted, a very dark brown with no red tones or brassy-ness. It looks natural and doesn't stray into inky black territory like some darkest browns. My only issue was a small amount of damage to my hair. It's not as gentle as something like Olia box colour and there was some breakage but nothing drastic. I deep conditioned my hair afterwards and used argan oil as a leave-in conditioner and that helped a lot. In future I'm going to time my colouring around my visits with my hairdresser so that I'm not colouring dry ends. I'll also fit in a few deep conditioning treatments in the week before I colour. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I like it.The color looks natural. I wish it lasted a little longer on the roots. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Copper color hard to change to golden honey color?I really do love your product. But I think the problem is my descriptive words. The time before this one I ask for a copper color not realizing how red it would be. This time I asked for more of a golden tone to my brown, but it is still very red. Maybe my hair wants too much to stay in the red copper family instead of the golden honey brown I was after. Any thoughts? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Very unhappyI used the color following the enclosed directions. It did not cover my gray hair! It also dried out my hair. Very dissatisfied! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJill - We're sorry to hear that you were unhappy with the coverage offered by your custom color. We see that you spoke with a representative who added a free hair color credit to your account, per our Satisfaction Guarantee. We look forward to crafting your reformulated shade designed for increased gray coverage. |
poor quality hair colori was very unsatified i nused it for the first time and it was like i poured a bottle pof babyoil on my hair it was so greasy it was rediculous im will not order any further orders not sure what is in it but absolutely awful i am giving it a very poor review and i don't normally say anything but i could not stand by have that happen to someone else i even told my girlfriend to send hers back which i referred her to try it like me wrong suggestion!!!!!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina A. - We’re sorry that your hair felt our hair color was greasy during your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
colorI have tried for over a year to get my color right. I am not a satisfied customer at this point. At one point you made my hair so dark I Had to go have it professionally lightened. Send new pics and starting over explaining over, and over, and over. Less brown more RED. I AM A RED HEAD. brown to copper. To much copper then red. THEN IM ORANGE. well guess what. I have to have it corrected professionally again. I give up. I don't know what to say. You did have it right a few times. But if I asked for change it didn't work. Sorry. Not satisfied. If you look back and see how many times I wasn't satisfied and gave you a chance over and over. I guess the guarantee doesn't apply all the time. Will I try you again. I really don't know. Would I recommend you to someone. If they have Straight up black or brown hair yes. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLA - We sincerely apologize that you have been disappointed with your color results and had to have your color corrected in a salon. We'd love to make it up to you, so we've reached out to you via email to see how we can assist you, per our Satisfaction Guarantee. |
Not enough colorThe color I got was lighter than the picture I provided & came out much redder than expected. Also, there wasn't enough gloss color to cover the length of my hair (I have very long hair). I probably won't renew my order based off of this, but I haven't decided. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAaran - We apologize that your hair color turned out lighter and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |