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67 642 recensioni dei clienti verificate |
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Didn’t cover greysThe color itself is perfect I love it but I’m so sad it didn’t cover my greys even after I left it on for over an hour. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJohanna T. - We appreciate your feedback, and we are sorry to hear that you were unhappy with your gray coverage. Since you could discuss the matter with one of our Color Experts, let us know if you need anything else. |
Not the color I wantedIt's much darker brown than I expected. I was pretty sure I explained the color I wanted, I think I even sent a picture. But my real hair is much redder. I would like to know how I can redo this? Julie Brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please stop sending your product and cancel my subscription.Your product is fine, but I will never use it again. I do not like your website and how you prevent the consumer from cancelling. It's unethical! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFelice B. - Thank you for reaching out. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Don’t like itDon’t like it. Cancel my subscription 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDyann S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover grays and left product on longer than needed.Disappointed. Your hair color may not be strong enough to cover my grays. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNicole S. - Thank you for your feedback. We are so glad that you could discuss your concern with our Color Team. Let us know if you need anything else. |
Light blondeTrying to figure out how to cancel this all together this did not cover up my gray and I was not satisfied 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMartina G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedI was expecting a very good product based on the reviews, and I am very disappointed, my grows turned out very dark and my ends very light, it has a very poor cover for grey hair. The color does not look even at all. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLiliana E. - Thank you for your feedback. We are glad to see that you could discuss your concerns with our Color Team. Let us know if you need anything else. |
Not correct colorI wanted it way lighter 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeSo not happy. My hair is orange at the roots. I literally stated I wanted Ash blonde my natural hair color is not even that dark. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAmy B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RatéCela ne m’a pas couvert du tout les cheveux blanc alors que c’était pour cela que j’avais pris cette couleur donc très déçu 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSophie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |