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67 642 recensioni dei clienti verificate |
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LeakedIt came to my mailbox with the color all leaked out all over everything.I wrote and put in the order number three different times it said order number invalid 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna R. - We appreciate your feedback, and we are happy to see that you could discuss it with one of our Color Experts. Thank you for your understanding. |
OVERPRICED GARBAGEWhen I got my color I followed the instructions to a T and I had a beautiful deep rich shiny mahogany color. I didn't wash my hair for several days and when I finally did with a reputable brand of sulfate-free shampoo and conditioner after the second time the color had all completely faded out and I now have a light strawberry blonde. THIS is overpriced crap. I'm only thankful I got a deal with Allure and only had to pay $10 and free shipping. Never again. I canceled my account. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa F. - We appreciate for your feedback, and we are glad that you could discuss the matter with our Team. Thank you for your patience. |
Disappointed!!I have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots. Also, the smell was too strong and makes me headache. So disappointed!! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIvie S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No me gusto mi colorQuede con el cabello Naranja 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHola, Marlly: Gracias por escribirnos. Sentimos mucho que tu color de cabello haya resultado diferente al que esperabas. Nos encantará poder revisar tu pedido y darte una solución. Te acabamos de enviar un email. |
Gray hairI’m not 100% sure if this is normal or not, but it only have been 2 weeks I’d dyed my hair and my gray hair is already showing up! Did I do something wrong or is it just not the right dye for my hair? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie O. - We appreciate your feedback and we are glad that you had a chance to discuss it with our Color Experts. Thank you for your understanding. |
avisje vous ai tout indiqué 3 fois par mail!c'est trop compliqué de le prendre en compte purée, on va pas y passer la nuit sérieusement! vous avez déjà tout dans le mail précedent!!! vous ne répondez pas à mes questions et vous restée bloquée sur les mauvaises info je vous ai donné toutes les instructions, car sur votre site je ne parviens pas à vous répondre donc on reprend encore 1 fois les mêmes éléments : merci d'envoyer une complète et pas que pour les racines svp, la couleur a viré il faut rattrapé tout ça. je veux un Chatain foncé naturel svp, pas de reflet doré ou autre, 2 flacons sont nécessaires et 2 soins car 1 seul comme au premier envoi ne suffit pas vu ma longueur, j'imagine que c'est de plus logique et que vous auriez du y penser. pourriez-vous avancer la date d'envoi svp au plus tôt, c'est n'importe quoi mes cheveux? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJennifer P. - Nous sommes désolés d’apprendre que les résultats de votre coloration vous déçoivent. Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous souhaitons tout faire pour que vous réalisiez vos objectifs couleurs. Nos experts coloristes vont entrer en contact avec vous par e-mail et seront heureux de vous aider dans ce processus. |
Not Dark beige blonde, but reddy brownI have light brown and grey soft regrowth from highlights. I ordered dark beige blonde. Followed instructions exactly, left with reddy light brown tinge. It isn't terrible, it is blended, but it just isn't want i wanted. I really dislike brassiness, so am disappointed that ordering a cool beige tone has resulted in brassiness and is much darker than expected. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertilouise B.- We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DeceptionNe couvre pas les cheveux blancs..et couleur fadasse pas du tout venitien J souhaite résilier 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBernadette G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Still red tonesUnfortunately your adjustment did not get rid of the orange and red colours now it’s just a maroon red, I Appreciate everything you’ve tried but like I said ash colours are the only colour that works better for me which was my initial choice and which I’ve not been able to try per your choice . I would be willing to try the medium Ashbrown ,my initial choice at your cost. if this is unacceptable then I will just move on. Feel free To send a return label for the unused portion of the other colours thanks Dilip. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDilip K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium BlondeThis is my order and I was so excited to color my hair. I was disappointed because some of my gray hair still showing. When I ordered I said 100% gray. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynn W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |