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Color Set
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67 625 recensioni dei clienti verificate |
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Not so happySo again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
War anders als abgebildetLeider bin ich nicht zufrieden mit der Farbe. Mein Wunsch war ein nicht ganz dunkles braun als Farbergebnis, heraus kam Tiefschwarz. Durch die Farbbilder konnte man es etwas anpassen unterm Strich war es aber nicht so wie auf dem Bild zusehen. Schade! Bin daraufhin zum Friseur um es zu korrigieren. Meine Empfehlung wäre, bevor man sich die Farbe bestellt noch mal beim Kundenservice nachzufragen oder zwei Farbenuancen (bei den dunklen Haarfarben) heller bestellen. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
2nd Batch2nd Batch was good still did not cover that welll 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Loved the colour....butAbsolutely love the colour. A real ash brown, without any red tones. However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash. I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home. My roots very quickly become much lighter; within 2 weeks! I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJoy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
CoverageDid not cover gray and was supposed to be like a dirty blonde color and came out brown 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedFor the cost, I'm not impressed. I'm going back to my store box. The colour was much darker for a medium golden brown. Once I mixed the 2 products, it was very thick, maybe old. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ComentarioEl color se cae muy rápido y aún no recibo mi pedido, me siento decepcionada porque el color es muy bonito, pero se cae muy rapido 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJacqueline - Gracias por tus comentarios. Una disculpa por tu experiencia que tuviste con nuestro color. Constantemente nos esforzamos por mejorar nuestro servicio y productos, y verdaderamente tomamos en cuenta los comentarios de nuestros clientes. |
No sirveSolo dicen mentiras estafadores 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCecilia - Gracias por tus comentarios. Una disculpa por tu experiencia que tuviste con nuestro servicio. Constantemente nos esforzamos por mejorar nuestro servicio y productos, y verdaderamente tomamos en cuenta los comentarios de nuestros clientes. |
The red color, only took to my roots....The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much! Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Great Color, Horrible Build UpI love the golden color produced from this company. However, this product leaves HORRIBLE build up in my hair. It does not wash out easily. It took me at least three washes to get the product out of my hair. I DO NOT recommend this to anyone with thick hair. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |