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67 625 recensioni dei clienti verificate |
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Not What I ExpectedAs I emailed my concern with no response, anyway the amonia smell was overtaking and had to rinse after like 20 seconds. My hair color has faded and the grey is showing on hairline. I thought it would last longer than 3 1/2 weeks. I will try it one more time in July but for the cost and length of color besides the dryness it has created might not be the best. Thank you Lorie 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLorie- Thank you for reaching out to us here at eSalon! We are so sorry to know our color did not meet your expectations, and we are sorry to hear that you did not receive our reply to your email! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The first order was great!The second order washed out after the first shampoo. My hair took on a red cast. The third order, the color was too dark. I don't understand why the product isn't more consistent, and stable. The idea sounded great, but please don't send any more. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiArlene- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our team to resolve your concerns per our Happiness Guarantee. Please let us know if there is anything else we can do to help! |
Stop shipping hair colorColor is wrong, please stop charging my credit card 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No me cubre las mechasNo me gusto porque no cubrio totalmente las canas ni las mechas 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su color. ¡Por favor, háganos saber si hay algo más que podamos hacer para ayudar! |
Need more gold.I love your product. I’m trying to fine tune the color I used it this morning an it’s just too brown for me...it looks great BUT next time I’d like equal parts of copper and gold....and less dark blonde Thanks!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDebbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Far too darkThe colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleAbsolutely worst color I’ve ever used. I will never order again!!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No me gustoCreí q se vería almenos un poquito el azulado pero no me quedo un simple negro no estoy satisfecha 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGeorgina - Lamentamos saber que te decepcionaron los resultados de tu aplicación de color. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |
Pink rootsNot at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Turn off ordersPlease do not send any more hair color thank you My credit card was charged on May 22, 2019 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMary- Thank you for contacting us! We will be reaching out via email to further discuss your account requests. |