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Color Set
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67 610 recensioni dei clienti verificate |
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FrustratingOrdered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedI was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNiki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Mixed emotionsPros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20) 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAndrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hated itI'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPaula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is great but applicator bottle has gotten worse and worseI love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CanasNo me cubrio totalmente mis canas y lo hice de acuerdo a las imstrucciones del producto. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCristina - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra garantía de felicidad de color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. ¡Apreciamos sinceramente sus comentarios! |
Love itLove how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ... 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out! |
Not a good productThis product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiChristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorNice color but not the ammonia smell. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out! |
No cubre mis canasLamentablemente mis canas aparecieron a la semana de haber colocado el tinte, estoy muy decepcionada. No creo volver a comprar. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJuana - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra garantía de felicidad de color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. ¡Apreciamos sinceramente sus comentarios! |