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67 610 recensioni dei clienti verificate |
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Hated the colorThe color came out very dark, also stained my scalp in a spot or two. The color looked flat even with the double process. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBetty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not provide enough color, did not last longI was not satisfied with the color kit. It did not darken my hair enough and did not last more than a couple weeks. Not sure if I will use this product again. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiKristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mis canasEn realidad no me cubren mis canas por eso quiero cambiar el color que eleji por favor 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNidia - Lamentamos saber que el color de tu cabello no cubre sus canas como se esperaba. Su pedido está totalmente respaldado por nuestra Garantía de felicidad de color. Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución. |
AwfulI folllowed the instructions step by step and after washing out my hair, my roots were bright purple and the rest of my head was dark brown. I have to keep my hair in a pony tail until I can get to the store to dye my whole head darker 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Recent colorThe ash is great but the color is almost black and my hair should be medium brown. It looks so awful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't like color.I didn't the color. It was very dull. I don't want any gold,more like sand. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDenise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too darkmy colour hair is very dark now this was supposed to be lighter 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Burned my eyes!This is not for me......too harsh on the eyes, fumes burned my eyes. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiEllen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we apologize for any discomfort experienced. Our product can seem stronger compared to traditional box color as ours is freshly mixed per order and does not sit on shelves and in transport for months at a time like traditional color typically does. We recommend applying in well-ventilated areas whenever possible. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
stop this subscription NOWI cannot find a way to contact the company and no longer wish to receive this product! There is zero customer service or end subscriptions options, please stop before I go on your social media. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna- Thank you for contacting us! Our contact information is available for review on our Support page. Our customer service email is [email protected], and your Autoship service can be adjusted any time using the Upcoming Order page in your account. We will be reaching out shortly with further details. |
Loved the color tones but.....I loved the color tones but this shade did not cover my grays as well has the last one! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBonnie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has called to get this resolved for you. We appreciate you reaching out! |