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67 566 recensioni dei clienti verificate |
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Hard to wash outThis product is very hard to washout, I had to wash my hair 3 times to get the stickiness out 13 di 13 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Does not matchMy desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color). 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Coloring goodRoots go gray to fast 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDia - We're sorry to hear the roots are going gray too fast! We see you've already spoken with your colorist who has created a new color that should last longer. We're glad we could help you find your perfect match! |
The smell was unbearable and it left my hair dryI have been using Madison Reed for the past 6 months and I thought I would try eSalon but although I liked the color, the smell was bad and my hair is so dry now. I would like my money back. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaryAnn- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not very goodDidn't like the way it left my hair 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarmella- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedI ordered a cool dark blonde for my medium brown hair. After dying it, they looked pretty the same, beside brassier tones. (wich I'm not a fan!) The concept itself of a custom color is bomb, but if you want to go lighter with esalon, it may not be a good idea... 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAlexis- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Great color, but 1 big issueThe custom color shade was good. The big issue for me was the way my hair felt after coloring. I followed the instructions down to the last letter-but it left my hair feeling over processed and damaged. My hair usually feels especially silky and looking great after coloring it. I wasn't sure, so I ordered it again and had the same outcome. I've decided not to reorder and am canceling my membership. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLaura- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience. |
Sorry but didn't cover all grayAlthough I did notice the nice color on the majority of my hair, the roots that has gray were not all covered. I waited to write this review after I had washed once just to make sure. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTennille- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Brassy colourSome tones are nice in this colour , but overall it's not for me . I felt I instructed for a darker colour. I have found it's faded on roots and some places it didn't cover well. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarmel - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not so goodTurned red 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |