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Color Set
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67 566 recensioni dei clienti verificate |
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color and shampooDid not like this product. Limp hair after use and color not as I had asked in original order. I asked for more violet. I use Vidal Sassoon and have for a year and love it. The shampoo is no better. I use Kenra and have for a few years and love it. Cancel my orders and refund my money. Send me a return label if necessary to return whatever 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Do not get sucked in !!Product is ok. They do not let you cancel the plan. No option to get out of them sending next order 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Colour disaster!I requested a vivid red colour and now have very BROWN hair. I have coloured my hair red for over 20 years and have never been so disappointed in a product. Custom colour????? Did you actually take any notice of the info I input regarding my preference...? I am sorry but I am just so dissatisfied. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSuzi - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Never made adjustments from last orderNever asked if things were right yet sent out another order. I cancelled any further orders 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Just okThe color that was put together is what I expected from the feedback I was given despite trying to communicate that I would need a bit more. The color is too ashy and dull and is about a shade darker than it was previously. Is there a way to correct this on the next set of color? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElspeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
ChangeWould like to Change to a color that will cover my grays..any suggestions? 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJulie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for |
Good hair colorThe color was not as dark as I wanted. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiStacey- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I like itI like little darker than a wanted 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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color too goldenThis color is golden, too light, & my hair is frizzed! The color I want is brown, because I spend a lot of time in the sun and it gets bleached easily. right now when photographs are taken I look blonde. I was an auburn color growing up.! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't likeThe color was fine. But my hair felt heavy and unmanageable after use. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiPamela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |