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Color Set
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67 649 recensioni dei clienti verificate |
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Love the colorThey got my color right on my first try. All the grey was covered and it looks like my natural color. Easy to use! No chemical smell either. Very pleased. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Awesome colorMan I didn't know if I was going to like this but it is beautiful Geeat job guys!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Not the color I had hoped forI had requested a copper/auburn color in level 5. My hair turned out to be so dark and more brown than anything (almost like a cherry cola). I also lost a tremendous amount of hair. I asked for a full refund and to stop my service, which in 2 days I got a reply to. The response I got in regard to the hair loss was that it was not normal, and I should see a doctor. Like, what? I have died my hair for the last 20 some years, and have NEVER had hair loss like that. It is clearly something to do with the formula, and not something to see a doctor about. Also, the health care system is burdened, why on earth would ANYONE suggest going to the doctor for post hair dye hair loss. As someone working in Healthcare, this is not a reason to come in. In reality, esalon should take accountability. Additionally, because my hair ended up so dark, I had to lighten it, and then dye it the shade I wanted to begin with. I had chemicals in my hair 3x vs 1x had this actually been the color requested. Don't waste your time or money. Go to the salon ir buy boxed dye. The funny thing is that after leaving my review, a support person reached out with the same auto generated comment that my initial hair color comment also received. Thus supporting that this is not an 'individualized' hair product. It's cooperate greed. I have edited this after the comment below was posted. Buyer beware. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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This color was perfect!After a bit of tweaking my color is just what I want! 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Excellent home colourI needed to stop going the salon so often due to the cost of living rise and this has been my saviour. Well done esalon, perfect colour. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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I'll buy againPlease just give it a try, it works. Not to mention that the shampoo and conditioner is heaven. It make your hair feel satin smooth and silky. I'm satisfied with this product and will buy again 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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ColorLove the color 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Beautiful ColorThanks to my colorist being patient and listening to my concerns, she formulated a mix that applied effortlessly. The end result is beautiful. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Trop foncébeaucoup trop foncé je n'aime pas fait 2 fois les autres sont mis de coté 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrancoise L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit trop foncée. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous souhaitons trouver avec vous, une solution afin d'atteindre vos objectifs couleur. Nous vous enverrons les prochaines étapes par email. |
Poor Grey Coverage AND REDISH!!!I spoke to the very pleasant colorist but the more I think about it and past experiences with other box and “services” I just don’t understand why such a REDDISH TINT! It is soo disturbing! I have tried for the light brown/dark blond before and never gotten this much red! The one really bad area of NO GREY COVERAGE at my middle top split has never happened either and I believe and also figured out with the colorist is because (as in the past) I should keep it on longer that 30min! I knew 30 was too short but I figured maybe your color is extra specially made and different didn’t need all that time. I appreciated the second complimentary color when the first was wayyyy to dark but I just don’t understand even with the uploaded pics it keeps getting so wrong? If the colorist needs a picture of what I want that she should have asked for that in the beginning. Now I have a formula that is wayyy off and a grey patch I am supposed to figure out what to do with and wait for my next delivery because I can’t purchase right now and really to purchase a while kit for one patch seems like a waste. I don’t even know how to continue using this service? There seems to be a miscommunication and constant increasingly errors. I want a light brown without a prominent tint PERIOD. If I have to gradually lighten more with highlights than I understand that. But please try and get it as less red and cool as possible. If u need a pic of what I am talking about besides all the pics I uploaded from the first than let me know. My shade is a medium brown. So as light from that as possible w AS LITTLE RED AS POSSIBLE! AGAIN IF NOT POSSIBLE than just say so please. I was really excited about this service. Maybe another colorist? I really like Yvette. Maybe it was just confusion. The timeing was an error on “your” part I believe. I can’t be expected to understand all the color mixture effects over the phone without seeing it. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBuqe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |