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67 649 recensioni dei clienti verificate |
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Just okayWasn’t red enough. More brownish. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMeghan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
TerribleHad to have a professional fix my hair for $400 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not strong enough to cover my greyTried it twice - was a waste a time. Not for me definitely. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2 choices blackIt’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiNadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Professional looking colorLove eSalon! I was pretty intimidated coloring my own hair and using an at home product, but eSalon made it so easy and the color looks like I just came from a salon. I get compliments from strangers and people ask about the color. My hair feels soft and conditioned after coloring and lasts for weeks. I wish I hadn't waited so long to use eSalon! 13 di 13 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Perfect.I love the colour. The root and ends match. The two different colours for root and mid and ends were a brilliant choice. 19 di 21 persone pensano che questa recensione sia utile. Sei d'accordo? |
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No Brass, all Sass!I have been coloring my hair for too many years. I am still refusing to go grey... just because I can. When I was purchasing hair color from stores I was always so disappointed and after a short time felt the color always showed as brassy. My natural youthful hair color is dark brown. Over the past 5 years I have adjusted by color on multiple occasions from dark brown to what is now a darker blond/fair. With each small change E-salon has gotten it right every time. It looks natural and there is no brassy undertones. I love it! 14 di 16 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Nice color and dimensionI followed the tutorial which I think helped with success. I hadn’t used that process with at-home coloring in the past. So far it seems to be holding the color. Some gray is coming in, but it’s all new growth so there isn’t anything ANY color process can do about that! I’m enjoying the color. 9 di 10 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Nailed it!I asked for a few changes to my color (described in my own special way) and you NAILED IT! I have never been able to find a color with red tones that didn't look like it came from the closet of either a clown or a drag queen. This color is so natural looking. I love it - and your excellent customer service. Thank you! 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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1st time customerI loved my experience, but the color just didn't stay as long as it could have. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |