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67 566 recensioni dei clienti verificate |
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Too darkI love your products, but the combination color was a bit too dark for what I was looking for. I wanted a color more of a brighter but lighter red as I already have red hair. The color that you made up is a deep red. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLela - We're sorry that your color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and reached out with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough!One Bottle was not enough for my thick and long hair! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMiranda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorI put this color on my hair and I had a reaction to it. I guess all color is not for everyone. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrederica - Thank you so much for your feedback. We were able to refund you immediately and unsubscribe you from future orders. We are sorry you experienced an allergic reaction. On behalf of eSalon, we wish you an easy recovery. |
Color didn't keep - roots started showing again after 3 weeks.Never had an issue with coloring hair at home from the over the counter hair Dyes. this is the 1st time I was not happy with the results after 3 weeks. most hair dyes at home, my roots start to show after 60-75 days. That's too bad, was hoping I found a great product. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Could not useAllergic to this product it blistered. My scalp. Do not send me anymore products, delete my aaccouonnt. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Just okNot sure why this is supposed to be better than other brands. Fairly good gray coverage. Nice tone 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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not like I askedIn the beginning it was great and then Jennifer changed my color on me. Ive asked for the same color the entire time and for some reason instead of the Dark Mohagony have been getting RED. Im sorry, I DO NOT like RED. I have had to go to Sally's Beauty supply to purchase a darker red to fix what I purchased from you twice now. This is why I have canceled my account once and for all. Im not betting on a third time. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLynn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color not for meunfortunately, the color was too dark and had too much of a red tone in it. My hair tends to pull red as the color washes out, was not pleased with the product at all. Waited 48 hours, then recolored my hair with a shade from a store bought product that was the lightest that they had....and it lightened my hair well enough that I wasn't embarrassed to walk around in public. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSusan - We apologize that your color formulation came out darker and more red than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
color too dark, pls refundcolor toodark , pls refund 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiDavid - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
colorFirst time stained my grey hair. Second time didn't 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMaria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |