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67 566 recensioni dei clienti verificate |
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Cancel accountCancel orders hair is reddish 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarge - We're sorry to hear that your hair color is too red. You'll be happy to know that we can make adjustments to your hair color. We have left a note in your account about your color being too red should you decide to reorder with us in the future! |
It's OK I guessI was really excited to try this! I have stubborn Gray's and was hoping that I wouldn't have to color as often. Unfortunately, this is not the case. I still have gray hairs, and there was more than enough color to cover them all up. Overall the product wasn't bad, but I will probably just stick to my color in a box. At least I know I will have to recolor every 4-6 weeks to keep those pesky Gray's at bay. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMelinda- Thank you for contacting us. We apologize that your color did not provide the coverage you were expecting. We have gone ahead and reached out to you per our Satisfaction Guarantee so that we can best understand your hair color needs. |
Not enough gray coverageThe overall color had a gold tone to it, which I didn't expect for an ash brown, but the biggest concern is it didn't entirely cover the lighter hair around my ears which had started to turn silver/white. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCarol- Thank you for sharing your feedback with us. We apologize that your color came out differently than expected. We see that we have reached out to you and adjusted your recent order based on your feedback. If you need to make any further adjustments to your color, you can always contact us and talk to your Colorist! |
Greasy and wore off quickTotally not something I will try again. The formula was super greasy going on and a week after application I could see some greys, so it wore off super easy & quick. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJody - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
custom colornot impressed with this product, my color is fading fast. going back to my stylist!! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Big disappointmentMy excitement about trying eSalon quickly turned sour. Color is dull. Only covered some gray ~didn't have much to begin with. Coloring is basically the same as my hair color. Got much better results from coloring bought at the drugstore. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCynthia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not impressedI've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands. 3 di 6 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Your product sucksYou are not able to cancel in your web site as easy as you lead people to believe 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiSandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion. |
Mess in the box.I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order. |
Not what I had in mindHad too much of a red tone for me. Not what I was expecting 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |