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Color Set
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67 589 recensioni dei clienti verificate |
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Ordina per: |
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Hard to wash out...Every time I color my hair using this product, I have to rinse repeatedly to get all of the product out. If I don't, my hair dries feeling like straw. Also, my color fades fairly quickly. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJenny- Thank you for sharing your feedback with us. We apologize that you had difficulty rinsing the product out of your hair and that your color faded faster than expected. A clarifying shampoo can help remove any residual dye from your hair easily and we always have expert tips to help ensure a seamless application. You can always email us or give us a call to talk to your colorist about your hair color goals and we can easily adjust you formulation to help achieve longer lasting results. |
not happy with this at allsent 1 bottle for roots and charged best part of £18 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiWendie - We’re sorry that you were disappointed by the price your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The ORANGE colorThe orange color I received was completely ridiculous. I had to bleach it off with another product. I was very disappointed and had to spend additional $100 to go back to my color. I don't want this product ever again! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiIvona- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Still didn't cover grey but for a few daysStill didn't cover grey but a few days and fades fast. I would like to cancel my account 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAimee - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has cancelled your Auto-Delivery service, and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Rapid color fadeColor faded rapidly from first wash. Roots were too light. Followed directions to the letter. Disappointed 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiBrandy - We apologize that your hair color turned out lighter and faded faster than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
more red then I wantIt is still fading to a brown with a little more red than I want 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiGwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs! |
Getting betterI attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAshley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Can still really see my gray!I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHeather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too darkNot covered all areas, too dark, so gone for a lighter brown, hopefully the next bottle will be better 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiCatherine- We apologize that your colour turned out differently than you expected. We see that you have already discussed your concerns with your colourist and they have adjusted your order based on your feedback. We look forward to hearing your feedback once you try your reformulated colour. |
1 month and my gray is already showing through. Disappointed.Loved the color but it doesn't seem to be lasting for gray coverage. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |