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Color Set
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67 589 recensioni dei clienti verificate |
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Perfect perfectMatched my colour perfectly. This is the best shade so far! thank you so much. 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Super MischungPerfekt super danke 👍 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Dark brown copperThe roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Lauren, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color too dark.I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Rosalind, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
J'adoreUn rendu impeccable j'adore la couleur tout se que je voulais merci. Je recommande vraiment . 2 di 2 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Maine FarbenIch bin sehr zufrieden mit der Farbe, alles was ich wollte, danke! 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Terrible customer serviceThe product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all. I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiHello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience! |
Please cancel my subscriptionMy hair is breaking out badly. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiFrankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tolle FarbeDie Farbe ist sehr schön und so, wie ich es mir vorgestellt habe. Das Set ist klasse und die Anleitung auch. 1 di 1 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Grossartige FarbenauswahlVielen lieben Dank für diese großartige Farbe !! Perfekt für mich abgestimmt und ein ganz dickes Lob dafür. Ich habe zusätzlich den Farbtoner in meinem Abo ergänzt und den Farberfrischer damit das schöne rot lange erhalten bleibt! 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |