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67 686 recensioni dei clienti verificate |
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Custom hair colorI have darker hair in the back and lots of white hair in the front and after two attempts including having to spend an additional $6 at a beauty supply store .....it still did not solve my issues... Not ordering again...going back to my $6 color from the local store.. I gave it two different trials and...no happier result. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiLinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Color too lightI love the color but it is too light compared to the rest of hair that came out black. It doesn't look good. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMalice - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom Hair ColorHmm... I wanted to try this as it is advertised to be so much better than box and more affordable than a salon. My personal experience is it did not do any better than box color for gray coverage and my hair didn't feel any better than when colored with my normal box color. For the price - I would not recommend. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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Anna PDid not cover my gray properly 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnna- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Shampoo hard on your eyes.the colour was easy to apply more like a gel, but the problem for me was to wash it off. the gel got gelled and had almost like gummy texture and would not dissolve in the shower. The gel came off with the first shampoo but I had residue on my scalp. the conditioner is like any regular shampoo/conditioner. the colour didn't take very well, even after following all the instructions I could still see my roots and the overall colour was the same than before which was nice because that's what I like. 59 di 63 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMichelle - We're sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
never will get agenthe die burnt my forhead and did not like the color and broke out in hives 19 di 20 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiMarciea - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
REDMedium Blonde Warm Beige ONLY TINTED MY HAIR ORANGE!!!! Also had contacts in my eyes and while rinsing it bonded lenses to my eyes and I had a very difficult time removing, while leaving red spots on the whites of my eyes! 18 di 19 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiAnne - We apologize that your color formulation tinted your hair an unwanted orange shade. Since you were unhappy with your results, a representative has contacted you to offer assistance, per our Satisfaction Guarantee. We're so sorry to hear that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |
Brassy wrong colorI sent 2 pictures, tons of info and answered extra questions to get two shades lighter then I wanted. It was also extremely brassy even though I told them I'm prone to it. I was embarrassed to be seen with it. 2 di 3 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiTanya - We are sorry to hear that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Good productLoved the product but color was too dark and had a reddish undercast that I specifically stated I didn't want. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiElizabeth- Thank you for sharing your feedback with us. We want to make sure that we get your next formulation just right. A representative from our Color + Care Team has reached out to you so that we can work with you to get your perfect custom color. |
bottles leakedUpon opening the box it was evident that the coloring bottle had leaked. All over it was a gooey mess. Every other time shipping was fine. 0 di 0 persone pensano che questa recensione sia utile. Sei d'accordo? |
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La risposta dai nostri espertiJen - We're sorry to hear that your order arrived damaged! We have gone ahead and added a non-expiring free order credit to your account, to apply to your next hair color order. Again, we apologize for the inconvenience. |